Shipping & Returns
At Ceremony, we offer free shipping on all orders worldwide. No hidden fees. No surprise costs at checkout. Just smooth, secure delivery of your new favorite sunglasses.
| Region | Shipping Cost | Delivery Time | Carrier |
|---|---|---|---|
| South Bali (<10 km) | FREE | Same-day delivery | Gojek / Grab Driver |
| Rest of Indonesia | FREE | 1–5 business days | JNE / SiCepat |
| Asia Pacific | FREE | 5–10 business days | EMS / DHL eCommerce |
| Europe | FREE | 7–14 business days | EMS / DHL eCommerce |
| North America | FREE | 7–14 business days | EMS / DHL eCommerce |
| Middle East | FREE | 7–10 business days (express only) | DHL Express |
| Other Countries | FREE | 10–20 business days | Tracked Courier |
Same-Day Delivery – South Bali
Live nearby? We offer free same-day delivery via Gojek or Grab for customers located within a 10 km radius from our Bali base (Canggu / Seminyak area).
- Select "Same-Day Bali Delivery" at checkout
- We’ll confirm your location via Whatsapp / SMS and send your order via a local driver
Order Processing
Orders ship from our warehouse in Bali, Indonesia.
Processing time: 1–3 business days
Order Tracking
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. Please allow up to 24 hours for the tracking information to update.
Customs & Import Taxes
For international orders, your package may be subject to customs duties and import taxes. These charges are the buyer’s responsibility and are not included in our shipping fees.
Refund & Exchange Policies
We want you to be completely satisfied with your purchase. In compliance with Indonesian law, we offer the following refund and exchange options:
- Refunds: If your sunglasses arrive damaged or defective, request a refund within 7 days at ceremony.bali01@gmail.com.
- Exchanges: We accept exchanges for incorrect or faulty items. Contact us within 7 days and we’ll send you a return shipping label.
- Change of Mind: In accordance with Indonesian law, we only offer exchange and do not offer refunds for change of mind.
Return Process
- Contact us at ceremony.bali01@gmail.com within 7 days.
- Once approved, you’ll get instructions on sending the item back.
- Ensure the item is in its original packaging, unused, and in the same condition as received.
- The customer is responsible for return shipping costs unless the item is faulty or incorrect.